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A document will not open
What each message means when a document or a
.rivdoes not open, and how to get your work back.
The message says…
| Message | What it means | What to do |
|---|---|---|
| Saved by a newer build (format N); this build reads up to format M. | The document was saved by a newer airZ Editor | Update this editor. Or ask whoever sent it to export the artboard you need from their editor |
| Saved by an earlier build (format N); this build reads format M and newer. | The document comes from a pre-release build | It cannot be converted. Open it in the build that made it and export a .riv, then open that |
| Not an airZScene document (missing the AZSC header). | The file is not an airZ Editor document, perhaps renamed from something else | Check what the file really is. A .riv opens with File › Import .riv file… |
| The file is damaged (unreadable header). | The file was cut short or overwritten, for example by a failed copy | Open a version or the recovered snapshot instead: see Recovering a document |
| Not a .riv file (its fingerprint is missing). | The file has a .riv name but is something else | Ask for the file again |
| Unexpected end of file. | The .riv was cut short: a download or copy that did not finish | Copy or download it again |
The message names the file first: Lower third.airz: ….
It is taking a long time
A document of 512 KB or more opens with a panel that says how far it has got. A large .riv reads at about a megabyte a second, and the last step, "Loading the preview — the window pauses for a moment…", holds the window briefly. See Limits and performance.
It opens, but something is missing
- After a
.rivimport, the import report lists what the editor has no place for. File › Last import report… shows it again. - Text in the wrong font: see Fonts.
- A live slot shows its placeholder: that is right until a source is connected. See Video does not appear.
A template will not open
A template card that says NEWER EDITOR needs a newer airZ Editor. See Cloud templates.